Return Policy

Due to the personalised nature of our products and hygiene considerations for swimwear, we do not accept returns or offer refunds unless the item is faulty or incorrect. Please read our policy carefully before making a purchase.

Returns

We only accept returns in cases where:

• The item is damaged, defective, or incorrect due to our error.
• The return request is made within 7 days of receiving the order.
• The item is unworn, unwashed, and in its original condition with all tags and packaging intact.

Personalised items and swimwear cannot be returned for hygiene reasons unless faulty.

How to initiate a refund

If your order qualifies for a return, please get in touch with our customer service team at sales@vallenty.shop  within 7 days of delivery with:

• Your order number
• A clear photo of the item and the issue
• A brief description of the problem

We will review your request and provide return instructions if applicable.

Refunds

Once your return is received and inspected, we will notify you of approval or rejection. If approved:

• A refund will be issued to your original payment method within 5-10 business days.
• Shipping costs are non-refundable; return shipping is the buyer’s responsibility unless the item is faulty.
• If an exchange is available, we will offer this as an alternative.

Contact us 

If you have any questions about your order, please email us at  sales@vallenty.com. We’re happy to help!

Would you like any specific wording or adjustments?